Shipping policy

Shipping Order:
Orders are typically processed and shipped within 1–2 business days after being placed. Please note that holidays and courier pickup schedules may affect processing and delivery timelines. Orders placed on weekends or holidays will be processed on the next business day.

Missing Item(s) In Order:
We strive to keep our inventory up to date, but items may sell out before updates are reflected. If an item is unavailable, we will attempt to secure additional stock or contact you for a substitution. If we’re unable to do so, the item will be canceled and refunded, and the rest of your order will ship as usual.

Damaged Goods:

While we take care to protect all items, damage may occasionally occur during carrier transit. Please report any damage as soon as possible and include photos of the exterior box, packing slip, and damaged items. We will file a claim with the carrier and work with you on a replacement or refund. Claims may be denied if required photos are not provided, and refunds or replacements may not be possible.

What’s my order status? How can I track my order?

We automatically send order confirmations, tracking, and delivery updates via email or SMS based on the information provided at checkout. Please check your spam or junk folder if you don’t see these messages.

You can also log in to your J Nail Supply account to view your order history. If you’ve forgotten your password, use the Forgot Password option.

If you’re still unable to find your order or think there may have been a typo, please contact our team at 715-450-2627 or email us with your name, address, and phone number so we can help locate your order.